Ground staff

works in the terminal area at check-in desks/counters

check-in clerk / check-in agent / check-in attendant

fastening a tag (label) onto baggage

baggage tagging

to calm down

to defuse

more than is accepted

excess

aggressive, violent

belligerent

nervous, anxious

agitated

assists passengers and checks flight tickets at entrance gates when boarding or disembarking the aircraft of a commercial airline

gate agent / attendant

to get on a plane

to board

to leave a plane

to disembark

a list of passengers

a passenger manifest

to give official permission

to authorize

to give sth./sb. officially or formally to another person

to hand over

Polish ‘szef/szefowa pokładu’

a purser

(abbr. PA system) an electronic system that uses microphones and loudspeakers to make music, voices etc. so that they can be heard in a particular place

public-address system

manages all aspects of daily operation at the airport while monitoring, directing and controlling the staff ensuring that the daily operations are conducted properly.

airport duty officer

to check, to observe, to watch

to monitor

slowing or stopping a vehicle

braking action

checks and decides on the entry rights of individuals and, where applicable, refuses entry

immigration officer

a ramp, an area where aircraft park next to the terminal to load passengers and baggage

tarmac

to make sb. decide not to do sth or continue doing sth.

to deter

prevents unauthorized access to the aircraft and restricted areas

airport security guard

a part of the airport access to which is tightly controlled, it includes all areas accessible to aircraft including runways, taxiways, ramps, etc.

airside

a part of the airport including car parks, public transportation stations and access roads

landside

searches arriving passengers, baggage and aircraft for drugs, weapons and other prohibited imports

customs officer

forbidden, banned, illegal

prohibited

fake, forged

counterfeit

the amount of sth. that is allowed

duty free allowances

provide stand-by first aid medical care for passengers, people in transit, airport and airline employees and visitors

medical staff / assistance

ready for action

stand-by

to make worse, to worsen, to deteriorate

to aggravate

Polish ‘nosze’

a stretcher

provide normal police services and have full arrest powers

police officers

staff providing ticketing service, collecting excess baggage charges as well as additional services

sales and ticketing staff

allows eligible passengers to board the a/c first

boarding priority

transports baggage to and from the aircraft; loads and unloads the hold

baggage handler

supervises baggage handler

load master

a part of a plane where goods being carried are stored

a hold

the process of taking sb./sth. from one place to another

conveyance

place at an airport where you get your suitcases

reclaim area

May perform the duties of the check-in attendant and the gate attendant. Is responsible for transit passenger handling as well as special handling: elderly and disabled passengers, unaccompanied minors.

passenger service agent

going through a place on the way to somewhere else

transit

a child travelling without an accompanying passenger

unaccompanied minor

is the airport agent who provides the weight and balance sheet which must be checked and signed by the captain

ramp dispatcher / red cap

guides the pilot for the initial and final maneuvering of the aircraft in the vicinity of its parking stand position

marshaller / signalman

surrounding area, neighborhood

vicinity

sending back light

reflective

clothes

attire

clothing protecting ears

ear defenders / protectors

during the period that the aircraft is on the ground (in transit / on turnaround), s/he supervises the activities to ensure that there is sufficient coordination of operations to avoid unnecessary ramp delays

coordinator

Polish ‘rozładunek i załadunek samolotu przed kolejnym lotem’

turnaround

headphones with a microphone arm attached enabling communication

headsets

being on full stand-by, they provide efficient fire service during an emergency and must be prepared to respond immediately to a fire or other emergencies

firemen

a sudden serious and dangerous situation which needs immediate action to deal with it

emergency

to foam the runway

to lay a foam carpet

the main part of an aircraft in which passengers and goods are carried

fuselage

distant

remote

is responsible for planning and monitoring the progress of a flight as well as its safety

dispatch office dispatcher

the fact of being legal

legality

to obey

to comply

cooperates with airport management / duty officer and ATCOs to counter any birdstrike risk

falconer / bird handler

to do sth to reduce or prevent the bad effects of sth

to counter

a collision between an airborne animal and an aircraft

birdstrike

Polish ‘sokół’

falcon

Polish ‘mewa’

gull

Polish ‘gawron’

rook

is responsible for hooking up, pumping fuel, correctly balancing aircraft fuel tanks and then safely unhooking the fuel pumping equipment

aircraft fuel agent / handler

correct any faults reported from the flight deck and perform routine checks on landing gear, engines, avionics and systems

mechanics, engineers, maintenance

an area at the front of a plane where pilots sit to use controls and fly the plane

flight deck

the science of electronics when used in designing and making aircraft

avionics

the science of use of liquids moving under pressure

system hydraulics

the mechanical structure of an aircraft

airframes

operates suitable towing equipment which is necessary for pushing out the aircraft parked in a nose-in position or for more extensive tows to remote stands or maintenance areas

tow vehicle / tug / tractor drivers

to pull, to drag

to tow

responsible for onboard cleaning servicing activities including: removing all litter, restocking seatback pockets, cleaning and restocking galleys and toilets

cleaning personnel / cleaners

a part of an aircraft where food is cooked and prepared

galley

responsible for loading and unloading meals; provide drinks and newspapers

catering personnel / caterers

provide potable water with the use of potable water vehicles / trucks

water servicing staff

drinkable

potable

responsible for the service of toilet holding tanks with the use of lavatory service vehicles / trucks

waste water staff

a container for storing sewage in vehicles equipped with toilets

toilet holding tank