Unit D

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сұрақ жауап
put on hold
оқуды бастаңыз
to be forced to wait for somebody
handle complaints
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take care of unsatisfactory comments
establish a rapport
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to create a good understanding of someone
a money-back guarantee
оқуды бастаңыз
assurance that you will get your money back
refund
оқуды бастаңыз
an amount of moeny that is given back when you are not happy with the produkt
one-off goodwill payment
оқуды бастаңыз
they allow you not to pay one time
financial compensation
оқуды бастаңыз
they give you money back for sth
pass the buck
оқуды бастаңыз
avoid responsibility
get to the bottom of the problem
оқуды бастаңыз
find the real cause of sth
the last straw
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the last in a series of irritating events
slip my mind
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forget to do sth
ripped off
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paid too much for sth, it is unfair
talk at cross purposes
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misunderstand, what someone else is referring to
go to the extra mile
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try harder in order to achieve something
bread-and-butter
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sth common, popular
pre-empting objections
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do sth before someone thinks about it
collate
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segregate
irate
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very angry
clunk
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weak, faulty
indulgence
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an occasion when you allow someone or yourself to have sth enjoyable, especially more than it is good for you
pay lip service to sth
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to say that you agree with sth, but do nothing to support it
word of mouth
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given or done by people talking about sth or telling people about sth
film score
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muzyka filmowa
implement an action plan
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to put into practise
issue a press release
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wydać komunikat prasowy
take legal action
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to go to court to help settle a disagreement
hold a press conference
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zorganizować konferencję prasową
sufffer loss of confidence
оқуды бастаңыз
doznać utraty zaufania
prepare contingency plan
оқуды бастаңыз
przygotować plan awaryjny
control the flow of information
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kontrolować przepływ informacji
admission of liability
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the statement saying the they are legally responsible for sth thet has harmed somone
contingency plan
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a plan designed to take account of a possible future event or circumstance
damage limitation
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ograniczenie szkód, to cut the negative effects
containment
оқуды бастаңыз
stopping
recall a product
оқуды бастаңыз
wycofać produkt z rynku
repair kits
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zestawy naprawcze
hinges
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zawiasy
floundering
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struggling or staggering helplessly
robust
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rosły, krzepki
to have a/an stake/holding/interest in a company
оқуды бастаңыз
mieć udziały w firmie
to make somebody redundant
оқуды бастаңыз
zwolnić kogoś z powodu restrukturyzacji
joint venture
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a business activity in which two or more companies have invested together
MBO(management buyout)
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when a company's top executives buy the company they work for
merger
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two or more comoanies joining to form a larger company
takeover/aquisition
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getting control of a company by buying over 50% of its shares
bid
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offer money for shares in a company
stake
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money risked or invested in a company
take a stake in
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wziąć udział
make a bid
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to offer to pay
launch a share
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ogłosić przetarg
target a company
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choose a corporation
set up a joint venture
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założyć wspólne przedsięwzięcie
make an acquisition
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dokonać przejęcia
reject a bid
оқуды бастаңыз
odrzucić ofertę
sell a stake
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sprzedać udziały
to ditch talks
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to break off talks
net asset value
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wartość aktywów netto
due diligence
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należyta staranność
subsidiary
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a comoany controlled by another company
revered
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czczony

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